Awards & Recognitions
At Orchard Software, we believe that to be the top of the class LIS in our industry, we must continue to excel at listening to our customers.
Orchard keeps growing because we listen to our customers. The input from our diverse user base drives the continuous development of our products and helps us perfect our LIS to provide the broadest set of features equipped to handle a variety of laboratory workflows. Orchard is committed to developing, installing, and supporting the very best laboratory information system. We’ve been recognized for doing just that, and this commitment is the reason for our success.
Best in KLAS
Top of Lab Economics' Web Vendor Survey
Frost & Sullivan: Customer Value Enhancement (CVE) Award
4D, Inc. "Best Application"
Biomedical Marketing Association: Best Campaign
KLAS: Best in KLAS
Orchard Software is #1 in the Top 20 Year-end Best in KLAS survey!
In the Top 20 Year-end Best in KLAS report for 2011, Orchard Software was ranked the #1 LIS vendor in the Ambulatory category. Orchard received an overall score of 93.7 out of 100 in the Ambulatory category. Again, as last year, no other vendor listed in the survey received an overall score above 90. Orchard’s next highest LIS competitor had an overall score of 89.9. In Orchard’s other two categories, Overall and Community Hospital, Harvest LIS was rated an impressive 87.4 and 85.5 respectively. Overall, KLAS rated over 750 products from over 200 companies and has been compiling data on laboratory products, including software, since 1996. For the Product Quality Rating (PQR) score of all the products surveyed, no other product had a higher PQR score than Orchard’s PQR score of 8.5.
| Laboratory (Ambulatory) Systems that manage the ordering, testing, and result reporting of lab orders. |
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| Rank | Vendor/Product | Overall Score | Buy Again | Product Quality Rating |
| 1 | Orchard Harvest LIS | 93.7 | 100% | 8.5 |
Year-end KLAS Survey Results
Orchard consistently leads the LIS industry with the highest survey results in the sales and contracting, functionality and upgrades, service and support, and general categories. The sales and contracting category measures overall contracting experience, avoidance of nickel and diming, and that the product works as promoted. In December of 2011, Orchard's score in the sales and contracting category was 90.9 out of 100. The functionality and upgrades category measures overall product quality, ease of use, and whether the product has needed functionality. In December 2011, Orchard’s score in the functionality and upgrades category was 90.3 out of 100. The service and support category measures quality of phone/web support, proactive service, and whether the vendor maintains promised service quality. In December, Orchard’s score in the service and support category was 90.3 out of 100. The general category measures overall satisfaction, overall communication, and would a client buy the product again. Orchard’s score in the general category in December was 87.3 out of 100.
KLAS, founded in 1996, is a research and consulting firm specializing in monitoring and reporting the performance of Healthcare's Information Technology (HIT) vendors. You can learn more about KLAS by visiting www.klasresearch.com.
Laboratory Information Systems Performance/Perceptions Report
In the past, KLAS published a biennial Comprehensive Laboratory Information System Study where LIS vendors were evaluated. The most recent study was published in 2008, where Orchard continued to lead the pack! Since Orchard was first included in KLAS research, Orchard has consistently maintained its high performance, leading to consistently high scores.
To quote KLAS from the 2008 LIS study, “Product quality, development, customer service, and implementations are all seen as significant strengths. It is exciting to see a vendor doing so many things this well. From the beginning, a lot of people have had a wow experience with Orchard. Their training is a wow. The installer is a wow. They have very knowledgeable, responsive support people, and that is a wow. Their development is very plugged in. User groups report programmers or engineers listening in the back of the room; that is a wow.”
KLAS is the Consumer Reports of performance information on Healthcare Information Technology vendors. For more information on KLAS or the 2008 LIS Study, visit their website at www.klasresearch.com/Store/BrowseBySegment.aspx.
We want to thank our clients for their continued trust and commitment to Orchard, which allows us to stay at the top of the KLAS!
Orchard at Top of Lab Economics' Web Vendor Survey
Users with an Orchard web-connectivity system were polled for Lab Economics, and in 2006 & 2007, gave Orchard the highest combined rating based on their satisfaction with support for their Orchard web product and their willingness to buy again, which put Orchard at the top of the web vendor survey.
Click the links to read the full article of how Harvest Webstation topped the vendor survey in 2006 and was at the top again in 2007!
Frost & Sullivan: Customer Value Enhancement (CVE) Award
Frost & Sullivan presented Orchard Software its 2005 Customer Value Enhancement (CVE) Award for the laboratory information systems (LIS) industry "in recognition of its customer initiatives that have enabled the company to generate the highest satisfaction rates in the industry."
According to Frost & Sullivan, "Some of the most important factors in an LIS purchase decision are customizability, flexibility, and the manufacturer's ability to provide superior customer service. Orchard has differentiated itself though unparalleled product development and customer support, and its Orchard Harvest LIS stands far above competing products."
Frost & Sullivan presents its CVE Award each year to a company that has demonstrated the ability to expand its customer base, while maintaining its existing install base, with more innovative value creation and enhancement strategies than competing vendors. The Award acknowledges successful sales entry, customer acquisition and service strategies, and the degree to which these strategies have met the customers' stated needs and requirements.
Read more excerpts from Frost & Sullivan's press release.
Selected "Best Application" by 4D, Inc. US
Orchard Software received the award for "Best Application" in 2007 by 4D, Inc. US. This award recognized Orchard for its number of users and for being a leader in the laboratory systems industry.
Biomedical Marketing Association: Best Campaign
In addition, Orchard Software was recognized for its marketing and advertising efforts by the Biomedical Marketing Association. In March 2004, Orchard was the winner of the Best Campaign in our sales category. You will probably recognize our award-winning advertisements.