Awards & Recognitions

Best in KLAS for 2017

In the Best in KLAS report for 2017, Orchard Software was again ranked the #1 LIS vendor in the Community Hospital/Ambulatory Laboratory category. In 2014, KLAS combined the Community (200 beds and smaller) and Ambulatory categories into one called Community Hospital/Ambulatory.

For the 2017 award, Orchard received an overall score of 90.4 out of 100 in the Community Hospital/Ambulatory category.

Again, as last year, no other LIS vendor listed in the Community Hospital/Ambulatory category received an overall score above Orchard. Orchard’s next highest LIS competitor had an overall score of 85.9 in the Community Hospital/Ambulatory category.

In the Large Laboratory category (non-ambulatory facilities and hospitals over 200 beds), Harvest LIS was rated an impressive 93.2. Orchard’s score of 93.2 was higher than all other LIS vendors in this category; however, the number of surveys completed on Orchard by KLAS for 2017 was not enough to meet the minimum KLAS “Konfidence” level.

Overall, KLAS has rated over 750 products from over 200 vendors and has been compiling data on laboratory products, including software, since 1996.

In the Best in KLAS report for 2017, Orchard Software was again ranked the #1 LIS vendor in the Community Hospital/Ambulatory Laboratory category.

KLAS Survey Results

Orchard consistently leads the LIS industry with the highest survey results in the sales and contracting, functionality and upgrades, service and support, and general categories.

The sales and contracting category measures overall contracting experience, avoidance of nickel and diming, and that the product works as promoted. As of February of 2017, Orchard’s score in the sales and contracting category was 93.7 out of 100.

The implementation and training category measures the quality of implementation, timeliness, and quality of training. As of February 2017, Orchard’s score in the implementation and training category was 87.6 out of 100.

The functionality and upgrades category measures overall product quality, ease of use, and whether the product has needed functionality. As of February 2017, Orchard’s score in the functionality and upgrades category was 91.9 out of 100.

The service and support category measures quality of phone/web support, proactive service, and whether the vendor maintains promised service quality. As of February 2017, Orchard’s score in the service and support category was 89.7 out of 100.

The general category measures overall satisfaction, overall communication, and would a client buy the product again. Orchard’s score in the general category in December was 92.8 out of 100.

Below is a summary of Orchard’s recent Top 20 Best in KLAS awards:

Best in KLAS award (Community Hospital /Ambulatory) – 2017
Best in KLAS award (Community Hospital /Ambulatory) – 2015/2016
Best in KLAS award (Community Hospital /Ambulatory) – 2014
Best in KLAS award (Ambulatory & Community Hospital) – 2013
Best in KLAS award (Ambulatory & Community Hospital) – 2012
Best in KLAS award (Ambulatory) – 2011
Best in KLAS award (Community Hospital) – 2010
Best in KLAS award (Ambulatory & Community Hospital) – 2009
Best in KLAS award (Ambulatory & Community Hospital) – 2008
Best in KLAS award (Community Hospital) – 2007
Best in KLAS award (Community Hospital) – 2006
Best in KLAS award (Ambulatory & Community Hospital) – 2005
Best in KLAS award (Ambulatory & Community Hospital) – 2004

Gregory Fenton of KLAS and Curt Johnson, COO of Orchard, standing by the Orchard barn at HIMSS to accept the 2017 award.

Gregory Fenton of KLAS and Curt Johnson, COO of Orchard, standing by the Orchard barn at HIMSS to accept the 2017 award.

KLAS, founded in 1996, is a research and consulting firm specializing in monitoring and reporting the performance of Healthcare Information Technology (HIT) vendors. You can learn more about KLAS by visiting their website.

We want to thank our clients for their continued trust and commitment to Orchard, which allows us to stay at the top of the KLAS!

Top Workplace

Orchard Software Among The Top 100 Best Places to Work

For the fifth year in a row and sixth time overall since 2010, Orchard Software was named to the Indianapolis Star’s Top Workplaces list for 2016. We are proud to announce Orchard was ranked seventh for the mid-size company category as a top place to work, joining the ranks of very prestigious companies around the Indianapolis area.

Visit our career opportunities page to learn more, and read the entire Central Indiana’s Top Workplaces article.

Orchard Software was named to the 2015 Indiana Chamber’s Best Places to Work list. The actual rankings for the companies will be unveiled at a May 7, 2015, awards dinner, presented at the JW Marriott in downtown Indianapolis. These top companies in the state were determined through employer reports and comprehensive employee surveys. The Best Companies Group, which handled the selection process, oversees similar programs in 26 other states. For more information go to the press release found on the Indiana Chamber website.

Frost & Sullivan: Customer Value Enhancement (CVE) Award

Frost & Sullivan presented Orchard Software its Customer Value Enhancement (CVE) Award for the laboratory information systems (LIS) industry “in recognition of its customer initiatives that have enabled the company to generate the highest satisfaction rates in the industry.”

According to Frost & Sullivan, “Some of the most important factors in an LIS purchase decision are customizability, flexibility, and the manufacturer’s ability to provide superior customer service. Orchard has differentiated itself though unparalleled product development and customer support, and its Orchard Harvest LIS stands far above competing products.”

Frost & Sullivan presents its CVE Award each year to a company that has demonstrated the ability to expand its customer base, while maintaining its existing install base, with more innovative value creation and enhancement strategies than competing vendors. The Award acknowledges successful sales entry, customer acquisition and service strategies, and the degree to which these strategies have met the customers’ stated needs and requirements.