KLAS Ranking—Orchard Harvest LIS—The highest scoring LIS!

Orchard Software is #1 in the Top 20 Year-end Best in KLAS survey!

In the Top 20 Year-end Best in KLAS report for 2011, Orchard Software was ranked the #1 LIS vendor in the Ambulatory category. Orchard received an overall score of 93.7 out of 100 in the Ambulatory category. Again, as last year, no other vendor listed in the survey received an overall score above 90. Orchard’s next highest LIS competitor had an overall score of 89.9. In Orchard’s other two categories, Overall and Community Hospital, Harvest LIS was rated an impressive 87.4 and 85.5 respectively. Overall, KLAS rated over 750 products from over 200 companies and has been compiling data on laboratory products, including software, since 1996. For the Product Quality Rating score of all the products surveyed, no other product had a higher PQR score than Orchard’s PQR score of 8.5.  

Year-end KLAS Survey Results

Orchard consistently leads the LIS industry with the highest survey results in the sales and contracting, functionality and upgrades, service and support, and general categories. The sales and contracting category measures overall contracting experience, avoidance of nickel and diming, and that the product works as promoted. In December of 2011, Orchard's score in the sales and contracting category was 90.9 out of 100. The functionality and upgrades category measures overall product quality, ease of use, and whether the product has needed functionality. In December 2011, Orchard’s score in the functionality and upgrades category was 90.3 out of 100. The service and support category measures quality of phone/web support, proactive service, and whether the vendor maintains promised service quality. In December, Orchard’s score in the service and support category was 90.3 out of 100. The general category measures overall satisfaction, overall communication, and would a client buy the product again. Orchard’s score in the general category in December was 87.3 out of 100.

Laboratory Information Systems Performance/Perceptions Report

In the past, KLAS published a biennial Comprehensive Laboratory Information System Study where LIS vendors were evaluated. The most recent study was published in 2008, where Orchard continued to lead the pack! Since Orchard was first included in KLAS research, Orchard has consistently maintained its high performance, leading to consistently high scores.

To quote KLAS from the 2008 LIS study, “Product quality, development, customer service, and implementations are all seen as significant strengths. It is exciting to see a vendor doing so many things this well. From the beginning, a lot of people have had a wow experience with Orchard. Their training is a wow. The installer is a wow. They have very knowledgeable, responsive support people, and that is a wow. Their development is very plugged in. User groups report programmers or engineers listening in the back of the room; that is a wow.”

KLAS is the Consumer Reports of performance information on Healthcare Information Technology vendors.  For more information on KLAS or the 2008 LIS Study, visit their website at http://www.klasresearch.com/Store/BrowseBySegment.aspx.

We want to thank our clients for their continued trust and commitment to Orchard, which allows us to stay at the top of the KLAS!