Watch the Webinar: Lab Talk: Keeping the Peace: How to Leverage Provider Feedback to Develop & Enhance Your Laboratory Stewardship Program

This webinar from July 18, 2017, is the third in the Laboratory Stewardship series sponsored by Orchard Software in collaboration with Seattle Children’s Hospital. In this P.A.C.E.®-accredited webinar, the speakers will present a new perspective on lab test utilization—a collaborative, relationship-based approach to interventions that can be a valuable tool to help your laboratory reduce costs and unnecessary testing.

Following the webinar, you will be able to:

  • Create a provider attitude survey, and understand two of the most important topics to include.
  • List effective strategies for incorporating provider feedback into the development or modification of your laboratory’s stewardship program.

Keep visiting this site for additional information on future P.A.C.E.®-accredited webinars.

Bottom-left, Jane Dickerson, PhD, DABCC; upper-right, Jessie Conta, MS, CGC


Jane Dickerson, PhD, DABCC is Co-director of Chemistry and Director of Reference Lab Services at Seattle Children’s Hospital. She completed her post-doctoral training at the University of Washington where she was a clinical chemistry fellow in the department of Lab Medicine. As a faculty member at Seattle Children’s and the University of Washington Department of Lab Medicine, Dr. Dickerson focuses her research on the science of the delivery of care—improving processes to get the right test ordered (utilization management), performed (analysis of alternative matrices), and resulted (failure to retrieve) for the best patient care. She is a co-founder and Director of Clinical Services for PLUGS (Pediatric Laboratory Utilization Guidance Services), a national collaboration whose mission is to improve test ordering, retrieval, interpretation, and reimbursement, instituted a leadership and management program for residents and fellows at Mayo Clinic.

Jessie Conta, MS, CGC is a licensed genetic counselor in the Department of Laboratories at Seattle Children’s Hospital. She received her Master’s of Science degree in genetic counseling from Brandeis University. After working as a clinical genetic counselor for many years, Ms. Conta transitioned to the laboratory at Seattle Children’s Hospital to help develop the laboratory stewardship program. In her current role as a laboratory genetic counselor and supervisor, she provides pre- and post-analytic support to the genetics subspecialty labs at Seattle Children’s Hospital, participates in test utilization management case review, and is leading insurance advocacy efforts related to genetic testing. Ms. Conta is a co-founder and Director of Genetic Counseling Services for PLUGS (Pediatric Laboratory Utilization Guidance Services), a national collaboration whose mission is to improve test ordering, retrieval, interpretation and reimbursement.