Installation Process
Orchard understands that the foundation for long-term customer satisfaction with your Orchard lab system begins with a smooth installation process and complete training. For every installation, an Orchard Systems Engineer (SE) with previous experience in the laboratory will be on-site to ensure your thorough understanding of the system and be sure that your Harvest LIS is working to maximize your laboratory’s productivity.
On-site Personalized Training
No matter how big or how small your installation, Orchard
Software will provide each customer with on-site personalized installation, setup, and training. Because each laboratory is unique, on-site training will be customized
to fit the specific needs of your laboratory, so the length of time on-site will vary with each customer.
Experienced Systems Engineers
All of Orchard’s SEs are nationally certified laboratory technologists, some are Microsoft certified, and many have laboratory management experience. Each has been thoroughly trained to enhance your laboratory’s workflow and maximize productivity through your Harvest LIS.
Week-long System Administrator Class
Most of our new customers attend our week-long comprehensive System Administrator Training class (P.A.C.E.® accredited for 33.5 contact hours) prior to on-site installation. This class teaches the necessary concepts and skills required to work with your Orchard SE to configure and implement Harvest LIS in your laboratory. And while in class, you will begin your system setup, as all your work is with your own laboratory’s database.
Dedicated Technical Support
During the final week of your installation, your on-site SE will contact Orchard Technical Support and arrange for a conference call to introduce you and your laboratory to your dedicated Technical Support person. Your dedicated Technical
Support person is specifically assigned to your account and has studied the details of your installation. While any of our Technical Support staff are available to help you 24/7/365, your dedicated Technical Support person will be available to you exclusively during that first month to answer questions and provide additional help as needed.
| “I would also like to express my appreciation to the staff at Orchard Software. They have been instrumental in the success of this process. I have found them to be a pleasure to work with and extremely responsive to our concerns and needs. The response on Orchard’s part has always been timely and effective.” — Ed Troyer, MT (ASCP), North Bend Medical Center |