Technical Support

phone

(800) 571-5835
Call us for remote diagnostics 24 hours a day, 7 days a week. The technical support center is staffed during the business hours of 7:00 a.m. to 7:00 p.m. Eastern Time and maintains on-call coverage during the evenings, weekends, and most holidays for customers with a current support contract.

email

support@orchardsoft.com

Please allow one business day for a reply. If you require a faster response, please contact us by phone.

online

Contact Support Online

Submit a Contact Technical Support form. Please allow one business day for a reply. If you require a faster response, please contact us by phone.

Customers may also sign in to access our robust Knowledge Base, the latest news, and customized account features in the Orchard Resource Center (ORC).

Support Options

Includes Silver Gold Platinum
Software upgrades

Telephone support coverage

Interactive technical support and training

Access to the Orchard Resource Center

Access to Orchard’s online forums

One seat for an Orchard Harvest LIS Advanced User Training Course at no additional charge*

One scheduled, week-long visit from an Orchard Systems Engineer to your facility for designated tasks
* For those customers with Orchard Pathology or Orchard Copia, please contact your Account Manager to learn more about training options for you.
Orchard Software offers three levels of annual support, so you can select the option that best suits your needs and budget.

Whatever level you choose, you’ll receive software upgrades and enhancements throughout the year and one-on-one help when you need it from a support team that is always there for you. In addition, our newsletters, tutorials, forums, and website provide you with answers, ideas, and tips to ensure that you’re never on your own. To request additional information about purchasing or upgrading a support contract, complete our Support Information Request form.

For more information about our support options, download our Technical Support Options .