Feedback on our company...
"Almost all of the support calls that I make are answered by polite knowledgeable people. They have been a great help finding the answers to the issues that we were having. Sometimes it takes an outside eye to see and fix a simple problem. The Orchard staff is great at doing this! Thank you!"
Julie Shaffer, Missouri Rehabilitation Center
I just wanted to say that I wish Orchard would develop an EMR. We are in the process of implementing an EMR and it has been the most un-user friendly experience I have ever had with any company I have ever worked with. We have not experienced anything but great service, support and use from the Orchard Harvest we implemented a little over a month ago. THANK YOU, ORCHARD!!!!!!
Jennifer Retamal, MLT (ASCP), Hope - A Women's Cancer Center
“Everything has gone exceptionally well with Orchard. I could not be happier with my choice. The support has been tremendous, and the product is amazing. I just got back from advanced users training, which was very useful. I am a total fan!!!”
Kathy Cole, Laboratory Manager, InterMed PA
"I am writing to you to express my sincere gratitude to your staff and company for a well-planned, well-executed and very successful implementation of the Orchard Harvest system at our new practice in Seattle. I commend your company and staff for a flawless performance. We have implemented a lot of software here, and I have been a part of several implementations previously, and your company's approach and execution were head and shoulders above the industry standard...
From beginning to end, your company has performed well above expectations, and in fact is a model for how software implementation should be handled...One of the things we have learned is that most companies sell and install software, but what a customer really needs is for the vendor to sell and install a solution. Orchard accomplishes the latter, and I and my staff are very appreciative."
Erika Bliss, MD; Director of Medical Operations; Qliance Primary Care Specialists
"As I mentioned before, Kris and Kenny have done an outstanding job. They have done everything that was originally discussed and more. There have been small details that make our jobs easier; they custom tailored. Kris has been here all night and it is now 1PM and she is still hard at it; you could not ask for a better employee. I wish I could hire them. They are wonderful; they really care about the customer. Please pass this on to their supervisors."
Frank Esparza, Laboratory Manager, Doctor’s Hospital
"Your Tech Support team is great. They are always willing to give information, or learn from a user. I kid with my Techs that the support number is for 1-800-we-are-broken. Thank goodness it is just small things, but they get handled quickly, and they even check back to make sure what we did worked OK. No question is dumb to them (thank goodness). If they don't know, they find the expert who does. Thanks ORCHARD SUPPORT TEAM for all you do."
Lynda Carroll, Family Care Partners
"I want to say thank you for the very warm reception from you and your staff at Orchard during my system administrator training. Even though we are making a huge change in our laboratory by bringing in a brand new computer system which will move us from a manual reporting system up to a totally interfaced process, it just feels right. It's something akin to coming out of the dark ages into modern times! When I saw my CEO on Monday morning after returning from training, I told him that I knew for sure that we had made a good decision to go with Orchard and that we had spent our money wisely.
I am impressed with the "family-like" atmosphere of your company; very knowledgeable but yet down to earth. One can tell that they enjoy what they are doing. I really believe that much of the success of your organization and your products stem from the fact that you have a great mix of backgrounds within your people. They have a true understanding of what really goes on in the medical laboratory and what we all need to better do our jobs."
Gregory B Hawkins, MT (ASCP), Directory of Laboratory/Mobile Service/Visiting Specialty Clinic, Grinnell Regional Medical Center
"I would also like to express my appreciation to the staff at Orchard Software. They have been instrumental in the success of this process. I have found them to be a pleasure to work with and extremely responsive to our concerns and needs. The response on Orchard's part has always been timely and effective."
Ed Troyer, MT (ASCP), Laboratory Manager, North Bend Medical Center
Learn more about Orchard Software.