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The Story of Mr. B &
the Blue Truck

Mr. B and the Blue Truck

Read the story of a teacher, her students, and their uplifting encounters with Orchard's
squeezy fruit in...

Mr. B & the Blue Truck

Support & Feedback

Contacting Technical Support

Phone:

(800) 571-5835 -- Call us for remote diagnostics 24 hours a day, 7 days a week. The technical support center is staffed during normal business hours and maintains on-call coverage during the evenings, weekends, and most holidays for customers with a current support contract.

Email: support@orchardsoft.com Please allow one business day for a reply. If you require a faster response, please contact us by phone.
Online: Sign in, and then fill out the online Contact Technical Support form. Please allow one business day for a reply. If you require a faster response, please contact us by phone.

 

Orchard’s technical support, located at our corporate headquarters in Carmel, Indiana, is available via telephone at anytime 24/7/365. The technical support center is staffed 7am to 7pm Eastern Time (EST in winter and EDT in summer), and is on-call during evenings, weekends, and holidays. Our remote, dial-in access makes it easy for us to help you.

Software upgrades are released about twice a year, and are available at no cost to all customers who have a current support contract. In addition, our online forums, newsletters, and website provide you with answers, ideas, and tips to ensure that you’re never on your own. To learn more, view or download our Technical Support Options information page, or visit the Support Options page.

Our goal is to meet or exceed your expectations at every level. We're here to help you, so feel free to contact us.

 

Customer Resources

Online Help: Help is immediately available in all of our products from a Help menu, a Help button, or by pressing [F1] in the program.
Website:

Customers may sign into this website to access the online resources Orchard has to offer, including:

  • Online Contact Technical Support form
  • Download Center for the latest software updates, help manuals, release notes, build notes, HIPAA information, customer guides, software verification guidelines, and more!
  • Online Request for Modification form
  • Registration form for Orchard's online forums
  • Tech Tips for using Orchard products

 

Customer Feedback

Read what users are saying about our company, products, and more on the Customer Feedback page, or submit your own feedback using our online form.

 

Request an Interface

Let us know if there is an instrument/analyzer, billing/EMR, and/or reference lab interface you are interested in. Click the link to request an interface.

     

Training

Orchard Software is approved as a provider of continuing education programs in the clinical laboratory sciences by the ASCLS P.A.C.E.® Program. Read more about our training classes.

 

Support Options

One year of our silver-level technical support is included with the purchase of the system. Click the link for additional support options, or view or download our Technical Support Options information page.