Support & Feedback
Orchard’s technical support, located at our corporate headquarters in Carmel, Indiana, is available via telephone at anytime 24/7/365. The technical support center is staffed 7am to 7pm Eastern Time (EST in winter and EDT in summer), and is on-call during evenings, weekends, and holidays. Our remote, dial-in access makes it easy for us to help you.
Software upgrades are released about twice a year, and are available at no cost to all customers who have a current support contract. In addition, our online forums, newsletters, and website provide you with answers, ideas, and tips to ensure that you’re never on your own. To learn more, view or download our Technical Support Options information page, or visit the Support Options page.
Our goal is to meet or exceed your expectations at every level. We're here to help you, so feel free to contact us.
Contacting Technical Support |
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| Phone: | (800) 571-5835 -- Call us for remote diagnostics 24 hours a day, 7 days a week.* * The technical support center is staffed during normal business hours and maintains a response time of no more than 30 minutes during the evenings, weekends, and most holidays for customers with a current support contract. |
| Email: | support@orchardsoft.com |
| Online: | Sign in, and then submit an online Software Problem Report form. |
Customer Resources |
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| Online Help: | Help is immediately available in all of our products from a Help menu, a Help button, or by pressing [F1] in the program. |
| Website: | Customers may sign into this website to access the online resources Orchard has to offer, including:
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