Point-of-Care Webinar Series
Watch: Quality Management—Making it Meaningful—September 12, 2019
Laboratory management used to be about making sure policies and procedures were current and updated, technical processes provided accurate results, and personnel performed testing correctly. Well, not anymore!
Every laboratory needs a quality management system (QMS) that can pull the troubled lab out of problems and elevate a good lab to greatness. Learn what every laboratory needs to know to evolve and maximize their existing QMSs to deliver greater value to patients, the laboratory, and the organization.
Learning Objectives:
This basic level complimentary webinar is produced by Whitehat Communications. Whitehat Communications is approved as a provider of continuing education programs in the clinical laboratory sciences by the ASCLS P.A.C.E.® Program.
About the Speakers:
Every laboratory needs a quality management system (QMS) that can pull the troubled lab out of problems and elevate a good lab to greatness. Learn what every laboratory needs to know to evolve and maximize their existing QMSs to deliver greater value to patients, the laboratory, and the organization.
Learning Objectives:
- Discuss quality management requirements in the CAP Laboratory Accreditation Program.
- Suggest best practices in quality management to facilitate compliance with these requirements.
- Recognize how a robust QMS can help a laboratory achieve benefits without compromising test results.
- Explore how occurrence management and root cause analysis can improve operations.
This basic level complimentary webinar is produced by Whitehat Communications. Whitehat Communications is approved as a provider of continuing education programs in the clinical laboratory sciences by the ASCLS P.A.C.E.® Program.
About the Speakers:
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Jean Ball, MBA, MT(HHS), MLT(ASCP)
Jean Ball is a certified medical technologist with more than 40 years of experience in laboratory medicine. Ball began her career at the College of American Pathologists (CAP) in 2004 as an inspection specialist in the Laboratory Accreditation Program (LAP) and is now an inspection services manager. Before CAP, she worked in hospital and clinic settings in every area of the clinical laboratory: bench technologist, supervisor, and lab administrator. Ball also spent many hours in the classroom, teaching in medical technology and receiving her MBA in business arenas. She has drafted classroom and online curricula and written and revised textbook materials. Ball earned her Master Black Belt certification from Villanova University in Lean Six Sigma and has participated in, and led, many project teams throughout her career. And as a mother/stepmother of five and grandmother of 10, there is never a lack of projects, personally as well as professionally! Ball thoroughly enjoys her travels inspecting CAP-accredited laboratories and visiting her laboratory peers throughout the world. |
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Jean Hood, MBA, BS, MT(AMT)
Jean Hood, MBA, BS, MT(AMT), has been in the laboratory field for more than 25 years. She received her Associate of Applied Science (AAS) in medical laboratory technology from the University of Rio Grande in Rio Grande, Ohio, and her BS in clinical laboratory science from the University of Cincinnati in Cincinnati, Ohio. Her role as a laboratorian has included staff technologist positions and various management roles, including installing laboratory information systems. During the past 10 years as a College of American Pathologists (CAP) inspection specialist, Hood has performed numerous inspections. Living in Columbus, Ohio, Hood enjoys biking, golf, and, of course, Ohio State football. |
Orchard Software is a proud sponsor of this P.A.C.E®-accredited opportunity on behalf of
Whitehat Communications
We thank the New Jersey Point-of-Care Coordinators for their commitment to supporting continuing education.
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