Orchard Software has been a leader in KLAS rankings since 2004 and remains the top LIS in the laboratory community hospital and ambulatory markets. In the Best in KLAS report for 2020, Orchard Software, with an overall score of 90.4, was again ranked the #1 LIS vendor in the Laboratory Community Hospital/ Ambulatory category.
Orchard has consistently led the LIS industry with high survey results in the sales and contracting, implementation and training, functionality and upgrades, service and support, and general categories.
Billie Whitehurst, Orchard's CEO says, "We are proud to have so held the KLAS #1 LIS vendor title for so many years, and we want to thank our clients for their continued trust which allows us to stay at the top of the KLAS."
Specifically for the 2020 KLAS award, Orchard scored an "A" in the areas of loyalty (e.g., would you purchase this product again); and operations (e.g., quality of training, ease of use). In addition, Orchard scored an "A-" in culture (e.g., proactive service); and products (e.g., quality, functionality, new technology). Orchard also scored well in the areas of relationship and value, earning a "B."
"Providers and payers demand better performance, usability, and interoperability from their vendor partners every year. Best in KLAS winners set the standard of excellence in their market segment. Earning a Best in KLAS award should both excite and humble the recipients. It serves as a signal to providers that they should expect only the best from the winning vendors," explains Adam Gale, President, KLAS.
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