Orchard’s technical support is available 24/7/365. During business hours, ~98% of all opened tickets are responded to within two hours. During off hours, ~98% are responded to within four hours.
If you are a current Orchard Customer, sign into our Orchard Resource Center to enter cases to report issues, manage your Orchard account, interact online with our Technical Support team, and access product documentation and resources, including eLearning courses (subscription required).
I am so excited to have the new Orchard portal available! The self-service access that this provides as the client is extremely helpful. I love how I can enter my own case and see what department it gets assigned to. I receive an email from the technician confirming they are working on my task, and I can provide updates as I need to regarding my case.
Sign into our online portal or call (800) 571-5835 today to work with our technical support team.