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Privacy Policy

Contact Information

If you have any questions or suggestions regarding Orchard Software Corporation’s privacy policy, please contact us at:
Phone: (800) 856-1948
Fax: (317) 573-2633
Email: webmaster@orchardsoft.com
Mail: 701 Congressional Blvd., Suite 360, Carmel, IN 46032
Web: www.orchardsoft.com/contact-us

Information Collection and Use

Information Collection

Orchard Software Corporation collects information from you at several different points on this website and is the sole owner of the information collected. This information is not shared with any other entity without your permission, except under conditions listed below:

  • It is required to provide you with a product or service.
  • If it is required to do so by law, or in urgent circumstances, to protect personal safety, the public, or our sites.

For the purposes of this policy, the phrase “this website” refers to any Orchard online resource, including the corporate website, website portal, and any other supporting systems, including but not limited to any associated content libraries and learning management tools.


The majority of this website is available to all web users. Access to the customer-only section is granted upon final contractual agreements and is limited to clients with current support agreements. Orchard Software Corporation reservices the right to grant accounts to others as it deems appropriate. All accounts are subject to the Privacy Policy and Terms of Use for the website.

Information Use

For an account on Orchard’s website, you must provide your name, account number, and email address. Orchard’s system automatically generates a unique password. After the initial sign in, you may create a unique password to use for subsequent sign ins. These usernames and passwords are stored in a secure database and are used to control access to the customer-only section of the website and to provide a more personalized experience (e.g., welcome messages, account information, etc.). For added security, Orchard never has access to user passwords. After the initial signin, we strongly recommend you update your password and that you follow best practices for password security, including creating different passwords for each of your online accounts, using strong passwords, and changing your password frequently.

Throughout this website, you may choose to submit forms for various actions, such as requesting product information or contacting Technical Support. If you do so, you may be asked to submit personally identifiable information including, but not limited to, name, email, and phone number. This information will only be used to contact you about services on the website for which you have expressed interest. See the Terms of Use for the website.

In order to download some resources, we request your name and email address. You may choose not to provide this information; however, completing these fields is required in order to view or download the information. Contact information will be used to contact you regarding Orchard products that you may find beneficial. Personally identifiable information is not shared with third parties.

Cookie Policy

This site uses cookies to personalize your experience and analyze site usage. When you first visit the site, you will be prompted to review this Cookie Policy and choose to accept cookies. You may choose not to accept cookies; however, by not accepting cookies, some pages may not fully function, and you may not be able to access certain information on this site. As part of our advertising campaign with Google, Google may record in the cookie it sets on your machine the keywords on which you searched to access the Orchard Software website and/or other information. If you do not want to have Google record this information, you must disable the Google cookie.

Log Files

Like many websites, Orchard Software Corporation’s website hosting provider stores log files that list information about visitors to this website. This includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, etc. Orchard Software Corporation uses the log files to analyze trends, administer the site, track website visitors’ movement in the aggregate, and gather broad demographic information for aggregate use. If you access this website from links in promotional material, the log file may contain information you have previously submitted. To disable tracking, you can adjust your “Do Not Track” preferences or settings for your web browser. Personally identifiable information is not shared with third parties.

Surveys or Contests

Occasionally, Orchard Software Corporation may request information from you via surveys or contests. Participation in these surveys or contests is completely voluntary, and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and mailing address), and demographic information (such as zip code). Contact information will be used to notify the winners and award prizes and may be used to contact you regarding Orchard products that you may find beneficial. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site or other Orchard Software Corporation products or services. Personally identifiable information is not shared with third parties.

Information Sharing

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or legal process served on this website.

Third Party Advertisers

Orchard Software Corporation does not share personal information with third party advertisers.

Business Transitions

In the unlikely event Orchard Software Corporation goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, your personal information will, in most instances, be part of the assets transferred. You will be notified via prominent notice on this website for 30 days prior to a change of ownership or control of your personal information. If, as a result of the business transition, your personally identifiable information will be used in a manner different from that stated at the time of collection you will be given notice consistent with the Notification of Changes section.


This website contains links to other sites. Please be aware that we, Orchard Software Corporation, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave this site and to read the privacy policies of each and every website that collects personally identifiable information. This Privacy Policy applies solely to information collected by this website.

General Data Protection Regulation

In the interest of compliance documentation for the General Data Protection Regulation (GDPR) enacted in 2016 by the European Union (EU). Orchard Software is not subject to this regulation, as we do not target the EU by the offering of goods or services to EU citizens, nor monitor the behaviors of EU citizens.

California Consumer Privacy Act (CCPA) Compliance

In the interest of compliance to the CCPA, Orchard protects data as documented in this policy.

Correcting/Updating/Deleting/Deactivating Personal Information

If you wish to view your information, change your personal information (such as zip code, phone, or email), adjust your contact preferences, or remove your information from our system, visit the Personal Data Management Center or call (800) 856-1948.

Opting Out of Services

Because Orchard does not sell your information, there is no need to opt out of that practice. However, you may visit the Communication Preferences page to review and adjust your contact preferences.

Confirming Identity

To ensure the change request came from you, we will send an email alert that prompts you to confirm you requested the action.

Security of Information

Orchard Software Corporation takes every precaution to protect your information. When you submit sensitive information via the website, the information is protected both online and off-line.

However, we urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, using a combination of letters, numbers, and/or characters.

If you have any questions about the security of this website, you can send an email to webmaster@orchardsoft.com. A statement of security is available upon request.

Notification of Changes

If there are changes to the privacy policy, they will be posted to this website and any other places deemed appropriate, so you are always aware of what information is collected, how it is used, and under what circumstances, if any, it is disclosed. Orchard Software Corporation will use information in accordance with the privacy policy under which the information was collected.


This information is provided as-is without any express or implied warranties. All patient and provider names and data contained within sample reports and screen shots, as well as in other pictures, text, and documents on this website are fictitious and do not represent real names or data. While every effort has been taken to ensure the accuracy of the information contained on this website, Orchard Software Corporation assumes no responsibility for errors or omissions, or for damages resulting from the use of the information contained herein.

Last updated: July 1, 2018