Privacy Policy

Contact Information

If you have any questions or suggestions regarding Orchard Software Corporation’s privacy policy, please contact us at:
Phone: (800) 856-1948
Fax: (317) 573-2633
Mail: 701 Congressional Blvd., Suite 360, Carmel, IN 46032

Information Collection and Use

Information Collection
Orchard Software Corporation collects information from you at several different points on this website, and is the sole owner of the information collected on This information is not shared with any other entity without your permission, except under conditions listed below:
It is required to provide you with a product or service.
If it is required to do so by law, or in urgent circumstances, to protect personal safety, the public, or our sites.

The majority of is available to all web users. However, in order to use the customer-only section of this website, you must meet the requirements and complete a registration form before you will be granted an account. Accounts are generally limited to Orchard Software Corporation employees and customers who maintain a current support contract with Orchard Software Corporation. However, Orchard Software Corporation reserves the right to grant accounts to others (e.g., prospective customers, channel partners, etc.) as it deems appropriate. All accounts are subject to the Privacy Policy and Terms of Use for the website.

Information Use
During initial registration for the customer-only section of this website, you must enter an account number and the zip code for your facility. After the initial sign in, you may create a unique user name and password to use for subsequent sign ins. These user names and passwords are stored in a secure database and are only used to control access to the customer-only section of the website and to provide a more personalized experience (e.g., welcome messages).

Each time you sign in to the customer-only section of this website, it creates a temporary file, called a session cookie. This file enables us to verify that you are signed in and that you should have access to customer-only material. This cookie also stores your software version number during your session in order to display any available product downloads in the Download Center. When you close your browser, session cookies automatically expire, and they are removed from your machine. Your Web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. If you prefer not to receive cookies while browsing our website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser. By not accepting cookies, some pages may not fully function, and you may not be able to access certain information on this site.

In the customer-only area of the website, you may choose to submit requests for software modification, contact Technical Support, or request to join online forums. If you do so, you may be asked to submit personally identifiable information including, but not limited to name, email, and phone number. This information will only be used to contact you about services on the website for which you have expressed interest. See the Terms of Use for the website.

As part of our advertising campaign with Google, Google may record in the cookie it sets on your machine the keywords on which you searched to access the Orchard Software website. If you do not want to have Google record this information, you must disable the Google cookie. Note that the Google cookie does not record or store any of your personal information.

Log Files
Like many websites, Orchard Software Corporation’s website servers create log files that list information about visitors to this website. This includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, etc. Orchard Software Corporation uses the log files to analyze trends, administer the site, track website visitors’ movement in the aggregate, and gather broad demographic information for aggregate use. None of the information collected is linked to personally identifiable information.

Surveys or Contests
Occasionally, Orchard Software Corporation may request information from you via surveys or contests. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and mailing address), and demographic information (such as zip code). Contact information will be used to notify the winners and award prizes and may be used to contact you regarding Orchard products that you may find beneficial. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site or other Orchard Software Corporation products or services. Personally identifiable information is not shared with third parties.

Information Sharing

Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or legal process served on this website.

Third Party Advertisers
Orchard Software Corporation does not share personal information with third party advertisers.

Business Transitions
In the unlikely event Orchard Software Corporation goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, your personal information will, in most instances, be part of the assets transferred. You will be notified via prominent notice on this website for 30 days prior to a change of ownership or control of your personal information. If, as a result of the business transition, your personally identifiable information will be used in a manner different from that stated at the time of collection you will be given notice consistent with the Notification of Changes section.

This website contains links to other sites. Please be aware that we, Orchard Software Corporation, are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave this site and to read the privacy policies of each and every website that collects personally identifiable information. This Privacy Policy applies solely to information collected by this website.

Security of Information

Orchard Software Corporation takes every precaution to protect your information. When you submit sensitive information via the website, the information is protected both online and off-line.

However, we urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, using a combination of letters, numbers, and/or characters.

If you have any questions about the security of this website, you can send an email to
Correcting/Updating/Deleting/Deactivating Personal Information

If your personally identifiable information changes (such as zip code, phone, or email), or if you no longer desire service, we provide a way to correct, update, or delete/deactivate personally identifiable information. This can usually be done by emailing Customer Support at Or, contact Orchard Software Corporation by telephone or postal mail at the contact information listed above. If not contacting us by phone, please allow one business day for a reply.

If you wish to unsubscribe from the Orchard online forums, you should follow the unsubscribe instructions that are posted in the forums.

Notification of Changes

If there are changes to the privacy policy, they will be posted here and any other places deemed appropriate so you are always aware of what information is collected, how it is used, and under what circumstances, if any, it is disclosed. Orchard Software Corporation will use information in accordance with the privacy policy under which the information was collected.


This information is provided as is without any express or implied warranties. All patient and provider names and data contained within sample reports and screen shots, as well as in other pictures, text, and documents on this website are fictitious and do not represent real names or data. While every effort has been taken to ensure the accuracy of the information contained in this article, Orchard Software Corporation assumes no responsibility for errors or omissions, or for damages resulting from the use of the information contained herein.